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Copyright © 2017-2021 Judds Coaches Ltd - All Rights Reserved.
Bridge Garage, High Road Road, Guyhirn PE13 4ED +44 01945 450210

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Terms & Conditions

TRADING CHARTER
1, BOOKING & DEPOSIT In order to confirm your booking, you must accept on behalf of yourself and all your party the terms of our fair trading agreement and enclose the appropriate deposit. The deposits are £30 per person.
Please note your deposit is non refundable.

2, PAYING THE BALANCE Your holiday balance must be paid at least 6 weeks before the holiday departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit

3, BOOKING AMENDMENTS If after our confirmation has been issued, you wish to change to a different holiday or departure point we will do our utmost to make the changes, provided that written notification is received at our office from the person who is the lead name on the booking, no later than the date on which the balance of the original bookingt. This must be accompanied by a payment of £10 to cover administration costs.

4, CANCELLATION OF YOUR BOOKING BY YOU You, or any member of your party, may cancel your booking at any time, provided that the cancellation is made by the person who has made the booking; this must also be communicated to us in writing via our office. Depending on the date of cancellation and the departure date you will incur the retention of your deposit and additional cancellation charges will apply up to the maximum shown below. Period from departure date - up to 14 days 100%, 15 to 29 days 60%, 30 to 45 days 45%, more than 45 days you forfeit your deposit and insurance premium (if applicable).

5, COMPLAINTS If you have a complaint, firstly contact your driver/company representative who will do their utmost to resolve the problem immediately. If the matter cannot be corrected, put your complaint in writing, along with your booking reference number and departure date to our address within 28 days of the completion of your holiday. Judds Coaches, Bridge Garage, Guyhirn Cambridgeshire PE13 4ED. All complaints that are received are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes the investigations can take time when awaiting a response from hoteliers.  

6, CONDITIONS OF CARRIAGE When you travel on an aircraft, train or ship the conditions of carriage of that carrier apply and are subject to national and international conditions that may limit or exclude liability. Your contract made under the terms of this fair trading agreement is subject to English law and jurisdiction. Some coach journeys are operated by vehicles other than those owned by Judds Coaches and the specification may be different to that detailed.. The Public Service Vehicle (conduct of drivers, conductors and passengers) regulations as amended 1990, apply to all coaches throughout the UK. Judds Coaches’ conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach.

7, OTHER TERMS On a holiday you may not: a) bring a pet or any other animal (other than guide dogs in the UK and EIRE only by prior arrangement) b) Play a radio/cassette player on a coach. c) Mobile telephones – for the comfort of other passengers we request the use of mobile phones is kept to a minimum while the coach is in motion. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.

8, PASSENGER BEHAVIOUR Judds Coaches reserve’s the unconditional right to refuse a booking or terminate a clients’ holiday in the event of unreasonable conduct which in our opinion is likely to cause damage, destruction, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such a termination. Full cancellation charges will apply and Judds Coaches will be under no obligation for any refund, compensation or loss which may occur. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. Excursions are normally included in the price of most holidays and refunds cannot be made for passengers not wishing to go on these excursions. Admission fees to buildings, grounds, museums etc are not included in the price of your holiday unless otherwise stated in this brochure.

9, HOLIDAY INSURANCE It is a condition of your contract with Judds Coaches that you should take out adequate insurance to cover you in the event of illness, personal injury or death during the course of your holiday. Due to new legislation from Jan 2009 Judds Coaches are unable to directly cover clients.

10, Lost Property Any items left on board our coaches, if found by our driver the item will be brought into our office Judds Coaches, Bridge Garage, Guyhirn Cambridgeshire PE13 4ED. Items will be stored for a maximum 4 Weeks from the date found after this said time they will be disposed of how we see fit. Perishables will be disposed of as soon as they are found.

11, BROCHURE DETAILS Every effort has been made to ensure that all details are correct at the time of going to print. The brochure is merely a guide for you to make your holiday choice and we cannot accept responsibility for changes that may occur.

HOLIDAY INFORMATION
1, CHILD REDUCTIONS On most holidays, reductions are available for children aged between 2 and 14 providing the child shares a room with 2 full fare paying passengers, although there are some variations. Please enquire at the time of booking.

2, LUGGAGE We ask you to keep luggage down to one suitcase per person measuring no more than 26in x 8in x 15in and weighing no more than 33lb (15kg). In the interest of the health and safety of employees we ask clients to strictly observe the weight limit. Porter age facilities for suitcase’s which exceed this limit will be refused. A small holdall can be taken on board the coach.

 3, WHEELCHAIRS / DISABLED PASSENGERS Wheelchairs must be flat folding due to space limitations. If you intend to take a wheelchair notification must be made to our office at the time of booking, or under the special requirements on the booking form so that necessary arrangements can be made to minimise discomfort.

4, SMOKING All coaches are none smoking. Courtesy stops will be made on route.

5, DIETARY REQUIREMENTS Any special dietary requirements must be specified under the special requests section on the booking form or at the time of booking. Hotels may charge an additional cost for this service. Any extra costs incurred must be paid to the hotel by you before the departure from the hotel.

6, SEAT BELTS New legislation has been introduced regarding the use of seat belts. It is now your responsibility to ensure your seat belts are securely fastened at all times whilst travelling.

7, FINANCIAL SECURITY To ensure our clients are fully covered in the unlikely event of the insolvency of the company we have all clients funds entrusted within a clients account. This means any money paid to Judds Coaches is put directly into the account and cannot be retrieved by Judds Coaches until the completion of your holiday. Thus ensuring that 100% of all clients money is safe in the event of insolvency.